Returns: We hope you never have to return a Kanjera product, but in the slim chance you do, please email us to obtain our return address and authorization (firstname.lastname@example.org)
Cleaning: Only clean by hand in lukewarm water. Air dry. Never put pack in a machine to wash or dry.
‘Almost Rain Proof’: Kanjera packs are coated with wax. This helps repel rain/snow, but it is not 100% rain proof. Sitting in the stand with light rain and snow, no problem. A down-pour, you might want to pull out the included rainfly. If you ever need to re-wax your bag, there are some awesome products available to help you. If you have a question about re-waxing or our ‘almost rain proofing’, drop us a line. By the way, if you fall in the river with the pack on – your stuff is going to get wet.
Rainfly: Included with purchase of your Kanjera pack (stowed in the bottom zippered compartment)
Feedback: Would love to hear from you. Like something we do? Want us to make some improvements? We welcome all feedback.